PLATFORM ONLINE
3 Dark Stores β’ 5 Stores β’ 4 Active Riders β’ 98.4% On-Time SLA
User Roles & Granular Permission Matrix
Role-based access control (RBAC) across Warehouse, Finance, Dispatch, and Store levels
Access Permission Matrix
10 System Roles Defined| Role Title | Scope | View Analytics | Order Dispatch | Pick & Pack | Finance & Payouts | Manage Vendors | System Settings |
|---|---|---|---|---|---|---|---|
| Super Admin | Full Root | β | β | β | β | β | β |
| Operations Manager | Live Fleet & Hubs | β | β | β | β | β | β |
| Dark Store Hub Manager | Hub Specific | β | β | β | β | β | β |
| Picker & Packer | Workbench | β | β | β | β | β | β |
| Finance Manager | Accounts | β | β | β | β | β | β |
| Customer Support Agent | Tickets | β | β | β | β | β | β |