Customer & Vendor Support Desk

Real-time incident resolution, rider disputes and refund inquiries

2 Tickets

TCK-84210 Rider & Delivery

Delivery Partner arrived early before scheduled slot

By Rahul Pattnaik • Agent: Sujata Mohanty

Resolved

TCK-84219 Order

Package seal inspection confirmation query

By Ananya Ray • Agent: Prabhat Tripathy

InProgress

Medium Priority

Customer: Rahul Pattnaik (+91 98765 43210)

Rahul Pattnaik • 10:33 AM

The rider reached in 10 minutes when slot was 20 minutes. I was not home.

Sujata Mohanty (Support) • 02:33 PM

Hello Rahul! We apologize for any inconvenience. Our rider waited and contacted our helpline to ensure safe handover.